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Question

cant upgrade - missing email

D
Community Member

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12408 replies
    • June 9, 2025

    The iD telephone sales team might be able to help with your upgrade, ​@Daka83. 

    Try calling sales on 020 7139 1397, between 9am - 6pm. 

    Forum member (non-iD).
    A
    iD Mobile Employee
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    • Anika
    • iD Mobile Employee
    • 214 replies
    • June 9, 2025

    Hi ​@Daka83 

     

    We would recommend what ​@andewhite has said, as they would be able to put the upgrade through on the system.

     

    Also, are you trying to upgrade via the app or the website?

     

    Anika

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