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change my plan

  • November 11, 2024
  • 4 replies
  • 292 views
M
New Contributor

hi I ordered the new contract with the phone and the Sim card and I received them two days ago but I would like to change the plan to unlimited data

Best answer by Daz_S

Sorry about that @Mehran Ghanavat 

When you wrote:

hi I ordered the new contract with the phone and the Sim card and I received them two days ago but I would like to change the plan to unlimited data

I thought you’d bought a phone and SIM deal but was on a limited amount of data. Then you changed your mind and wanted unlimited data

Also I can’t cancel the plan, but you might if you contact iD as it sounds like you’re still within the time limit.

You can do this using by referring back to post number 2.

    This topic has been closed for replies.

    4 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • November 11, 2024

    Hi there @Mehran Ghanavat 

    Well, according to this link - 

    - it states the following:

    If you’re on a 24-month Pay Monthly Phone plan, then you can upgrade two calendar months before the end of your contract. If you have purchased or upgraded to a SIM Only Deal, you can upgrade to a new Pay Monthly Phone plan after 6 months

     

    But I guess you could try either their live chat facility:

    https://www.idmobile.co.uk/live-chat

    Live Chat is available 9am - 8pm Monday to Friday and 9am - 6pm Saturday, Sunday, and Bank Holidays.

     

    Or even their sales team (this might give you an answer quicker):

    The iD Mobile sales team are available on 020 7139 1397 and their sales advisers work 9am - 6pm.

     

    HTH

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mehran Ghanavat
    • Author
    • New Contributor
    • November 11, 2024

    Unfortunately you did not understand me can you please cancel my contract with this telephone number 07361 472342. 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • November 11, 2024

    Hi @Mehran Ghanavat 

     

    For plan changes, we’d recommend checking your iD Mobile app/website while logged in (after having registered), however one may not be available to you at this time.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • November 12, 2024

    Sorry about that @Mehran Ghanavat 

    When you wrote:

    hi I ordered the new contract with the phone and the Sim card and I received them two days ago but I would like to change the plan to unlimited data

    I thought you’d bought a phone and SIM deal but was on a limited amount of data. Then you changed your mind and wanted unlimited data

    Also I can’t cancel the plan, but you might if you contact iD as it sounds like you’re still within the time limit.

    You can do this using by referring back to post number 2.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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