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Changing plan but retaining old number ?


  • Active Contributor
  • 6 replies

I'm out of a 24 month contract with ID mobile...happy with my phone which is now mine so I've ordered a sim only 30 day rolling deal. What do I do to keep my number ? Thanks people

Best answer by Siân

Fab, that's great to hear ​@JayW 

If you need a hand with anything else, please let us know.

Enjoy the rest of your weekend!

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Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • May 11, 2025

Hi ​@JayW 

I am afraid that you would not be able to transfer your iD number from one iD plan to the other. You would need to upgrade your old plan to a SIM only plan to retain your number.

I would suggest to return the new SIM only plan and process an upgrade - How do I return my order? | iD Mobile Community

I hope this helps.


  • Author
  • Active Contributor
  • 6 replies
  • May 11, 2025

Hi Sian...thanks for that advice. There is an issue it seems when I log in to my account and try to upgrade from an expired handset account to a monthly sim only I was logged out so I inadvertently set up a new account and phone number. That has now been cancelled and I have been upgraded by Reon who then put me through to customer services where Sonia cancelled my earlier account and new sim. I have been able to keep my number and my account remains live. So the issue seems to be that I could not upgrade whilst logged into my account…? 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • May 11, 2025

Hi ​@JayW  glad you got it sorted! Have you been able to log back into your iD account now?


  • Author
  • Active Contributor
  • 6 replies
  • May 11, 2025

Thanks Sian...yes to log-in which now shows my new plan having been activated remotely. All good. Jay


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • Answer
  • May 11, 2025

Fab, that's great to hear ​@JayW 

If you need a hand with anything else, please let us know.

Enjoy the rest of your weekend!