I ordered an upgrade. It is clearly marked on the website it should be delivered within 48 hours (Northern Ireland). I received an email within a few hours of my order stating it was complete and handed over to dpd for delivery. Over 72 hours later I am still waiting. Dpd have not issued any updates in 48 hours. I contacted id customer services via webchat, only to be told my order is not expected until 09/01/2026 as it was out of stock! Over a month from my order. When I explained I received an email stating it had been dispatched I was then told to expect it after 09/12/2025. I was also advised to contact dpd for about update. Dpd web chat is even less reliable that IDs and I was unable to speak with anyone. I called the ID sales team who explained my order was indeed dispatched and that the information I received from the agent in the webchat was simply not true. She also explained my phone should arrive tomorrow at the latest. I asked if their was any procedure for claiming compensation for late deliveries as I am already paying for the new phone that I do not have yet. She explained that would be up to the staff at ID. Of course I was confused as I was under the impression it was ID I was speaking to. I then tried to launch a complaint via the website which seems to take me to a webchat which I did not receive any response from. So now I am left paying for my new phone not knowing when or if it will arrive. ID seem to be breaching thier legal obligations to their customers.