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contract end date


Bubblykirst
New
 Contributor

Hi, 

 

My contract date is 09/06/25 however a part of the app says this is the 06/09/2023 which is incorrect. 

 

I would like to cancel my contract as I have a new SIM. 

 

Regards 

 

Kirsty

Pinned reply

June 8, 2025

 

5 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1207 replies
  • June 8, 2025

Bubblykirst
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • June 9, 2025

No, I need to speak to a member of staff.


Geluk
Silver Contributor
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  • Silver Contributor
  • 463 replies
  • June 9, 2025

You signed up to an online provider; you need to take up via CHAT PAGE not on a user forum.


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1207 replies
  • June 9, 2025
Bubblykirst wrote:

No, I need to speak to a member of staff.

Click on the link and follow the instructions on that. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4228 replies
  • June 9, 2025

Hey there ​@Bubblykirst, we hope the advice from ​@MZone & ​@Geluk has been able to help, and you managed to contact our live-chat and speak to an agent.

 

If not, please do let us know so we can assist further here.

 

Thanks,

Tyler