contract end date

Forum|Forum|8 months ago
June 8, 2025
5 replies
52 views

Bubblykirst
New Contributor

Hi,

My contract date is 09/06/25 however a part of the app says this is the 06/09/2023 which is incorrect.

I would like to cancel my contract as I have a new SIM.

Regards

Kirsty

MZone

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
June 8, 2025

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Bubblykirst
Author
New Contributor
Forum|Forum|8 months ago
June 9, 2025

No, I need to speak to a member of staff.

Like

+10

Geluk
Silver Contributor
Forum|Forum|8 months ago
June 9, 2025

You signed up to an online provider; you need to take up via CHAT PAGE not on a user forum.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
June 9, 2025

No, I need to speak to a member of staff.

Click on the link and follow the instructions on that.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+24

Tyler C
iD Mobile Employee
Forum|Forum|8 months ago
June 9, 2025

Hey there @Bubblykirst, we hope the advice from @MZone & @Geluk has been able to help, and you managed to contact our live-chat and speak to an agent.

If not, please do let us know so we can assist further here.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.