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Community Member
May 20, 2026

Contract issue

  • May 20, 2026
  • 1 reply
  • 7 views

My bill does not appear to be reflecting my agreed contract data allowances.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 20, 2026

    Hi ​@Aramblingfool,

     

    Thanks for getting in touch, and I’m sorry for any confusion regarding the data allowance showing on your account.

     

    In some cases, if the additional data forms part of a loyalty offer or promotional bundle, it may not always display clearly within the app or billing breakdown in the same way as the standard plan allowance.

     

    As this is a public platform, we’re unfortunately unable to review the account or confirm the exact allowances attached to your agreement here.

     

    We’d therefore recommend contacting our Live Chat team so they can carry out a full check of the account, confirm the agreed allowances, and ensure everything has been applied correctly.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat

     

    We’re sorry again for the confusion caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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