Contract issue

Hi ​@Aramblingfool,

Thanks for getting in touch, and I’m sorry for any confusion regarding the data allowance showing on your account.

In some cases, if the additional data forms part of a loyalty offer or promotional bundle, it may not always display clearly within the app or billing breakdown in the same way as the standard plan allowance.

As this is a public platform, we’re unfortunately unable to review the account or confirm the exact allowances attached to your agreement here.

We’d therefore recommend contacting our Live Chat team so they can carry out a full check of the account, confirm the agreed allowances, and ensure everything has been applied correctly.

You can contact the team here: https://www.idmobile.co.uk/live-chat

We’re sorry again for the confusion caused.

Regards,

Gemma M

The iD Mobile Social Media Team