Hi ​@Blaggers ,

Thank you for your message. I completely understand your frustration regarding the differing offers.

Special promotional offers can vary depending on timing, eligibility, and the specific account making the upgrade. Unfortunately, we’re unable to apply a new offer to an upgrade that has already been completed.

However, if you’d like to explore options, you could consider cancelling your recent upgrade within the 14-day cooling-off period (if applicable) and then reselecting a plan.

Please note that this may depend on your current contract status and any associated terms.

Lamiya

thanks I just tried this and now I am in a worse position. I had a live chat session with support and they cancelled my recent 30Gb plan and asked me to upgrade to %0gb on the app. This all worked fine. I was also offered some extra data each month due to the inconvenience. However I then received an email saying I had to call ID Mobile. I did this and was then told I couldn’t upgrade as the old plan was not cancelled (which it was by the customer service agent on live chat - and my app shows my previous 10Gb plan). The sales person I called could only see my bank account details from 10 years ago, and I had to reset up a direct debit with my ‘new’ bank - even though I have been using it for years with ID Mobile. How can your sales people not be able to see existing direct debit information? The agent had no ability to see the live chat transcript and the best they could do was offer to phone me back next week when hopefully my plan would be showing as cancelled (as it already is in my app). I am flying overseas on tuesday and wanted more data to roam with, but I am now left with less. This whole process is quite honestly unbelievable. I took out a plan - I want to cancel it within 3 or 4 days and take another plan - as advised by you in this thread, and as actioned by support. But now it seems it is not possible. The phone service is good - the customer service and systems - diabolical.