DPD lost my parcel, tracking hasn't updated in over a week now. DPD informed me that my parcel is lost. I have been contacting ID everyday to contact DPD ASAP. I have been waiting over a week for this upgrade. Now I was informed that I have to wait up to 29 days for an investigation. Is this a joke. It is so ridiculous that I have to wait another month for an investigation for I phone that I do not have and I paid an up front deposit on. Why can't ID send me a replacement and deal with DPD in their own time and get their money and phone back if it's found. This is the worst customer service ever. I regret buying it from this company. This is the worst company ever, I will never use this again. I want my phone that I paid for. It is not my problem to now have to wait for some investigation. Check my tracking, it is clearly missing and DPD even told ID that it's missing.
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