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faulty upgraded phone

  • May 1, 2025
  • 3 replies
  • 93 views

I received my upgraded iPhone yesterday. It’s faulty. The swipe up does not work. I took it into curry’s and advised it’s faulty as the screen does not open up and it’s overheating.

i need to return and replace please

Best answer by WelshPaul

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Simply put, you need to speak with a live chat agent.

https://idmobile.co.uk/live-chat

 

3 replies

WelshPaul
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  • Platinum 
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  • Answer
  • May 1, 2025

MZone
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  • Platinum 
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  • May 1, 2025

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 2, 2025

Hi ​@Simmo69 

So sorry to hear this. If the Currys store has verified it is faulty, we can exchange in for you. We can do this either in store or by post. 

Please let us know if you want us to pop you a message to help further with this.