I’m looking at upgrading to the Pixel 9 Pro, which has an offer to get an additional £200 value when you trade-in an old phone. This offer runs from 14/08/24 - 05/09/24, but the pre-order date for the Pixel 9 Pro is 18/9/24. Does this mean I would have to trade in my current handset before I get the new one in order to get the trade-in offer? Thanks for your help!

Hi @Phil Archer,I have escalated your query to our Trade-in Team.Once we have an update we will let you know.Kash

Hi Kash,Thanks for your help. I actually got advised to contact TradeUpHelp when I spoke to someone on the live chat app and got this response:"If you are looking to trade-in your old device after taking up a new contract with ID mobile, we will be happy to wait to trade-in your new device once you have received your new handset."So I've ordered the upgrade and started the trade-in process.

Google Pixel 9 Pro trade-in offer

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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