Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything
Question
How can i get an invoice for an upgrade so i can claim the samsung offer
+9Hi
Thanks for reaching out, and I’m really sorry for the dela, I understand how important the invoice is for your Samsung claim, especially since it was the reason you upgraded.
Have you not received anything from edocuments@idmobile.co.uk in your your inbox (and check your spam/junk folder just in case).
Best regards,
Lamiya
iD Mobile Social Media Team
I have no emails from this address and inbox has no mention of it including spam and junk can i request another copy of it all
+9Hi
Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.
Lamiya
iD Mobile Social Media Team
ive already contacted by email over 7 days ago and not had a response and the live chat as i said just loops with ai responses and doesn't get me to a real human
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