How can i get an invoice for an upgrade so i can claim the samsung offer | iD Mobile Community
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Question

How can i get an invoice for an upgrade so i can claim the samsung offer

  • October 27, 2025
  • 4 replies
  • 36 views

Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything 

4 replies

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  • iD Mobile Employee
  • October 27, 2025

Hi ​@kyle-craven ,

 

Thanks for reaching out, and I’m really sorry for the dela, I understand how important the invoice is for your Samsung claim, especially since it was the reason you upgraded.
Have you not received anything from edocuments@idmobile.co.uk in your your inbox (and check your spam/junk folder just in case).

Best regards,


Lamiya
iD Mobile Social Media Team


  • Author
  • New Contributor
  • November 3, 2025

I have no emails from this address and inbox has no mention of it including spam and junk can i request another copy of it all


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  • iD Mobile Employee
  • November 3, 2025

Hi ​@kyle-craven ,

 

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

 

Lamiya
iD Mobile Social Media Team

 


  • Author
  • New Contributor
  • November 3, 2025

ive already contacted by email over 7 days ago and not had a response and the live chat as i said just loops with ai responses and doesn't get me to a real human