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New Contributor
October 27, 2025
Question

How can i get an invoice for an upgrade so i can claim the samsung offer

  • October 27, 2025
  • 12 replies
  • 114 views

Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything 

    12 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 27, 2025

    Hi ​@kyle-craven ,

     

    Thanks for reaching out, and I’m really sorry for the dela, I understand how important the invoice is for your Samsung claim, especially since it was the reason you upgraded.
    Have you not received anything from edocuments@idmobile.co.uk in your your inbox (and check your spam/junk folder just in case).

    Best regards,


    Lamiya
    iD Mobile Social Media Team

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    New Contributor
    November 3, 2025

    I have no emails from this address and inbox has no mention of it including spam and junk can i request another copy of it all

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 3, 2025

    Hi ​@kyle-craven ,

     

    Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

     

    Lamiya
    iD Mobile Social Media Team

     

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    New Contributor
    November 3, 2025

    ive already contacted by email over 7 days ago and not had a response and the live chat as i said just loops with ai responses and doesn't get me to a real human

    New Contributor
    May 7, 2026

    I m facing the same problem 

    iD Mobile Employee
    May 8, 2026

    Hi ​@kyle-craven and ​@SIMRAN GILL.

     

    Thank you for your post.

     

    I’m really sorry to hear that you haven’t received a response and that you’ve had difficulty getting through to a human agent.  I understand how frustrating that must be.

     

    I’ve sent you a private message regarding this, so please check your inbox when you get a chance so we can continue assisting you directly.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    May 14, 2026

    Im having,the same problem. Need help

    iD Mobile Employee
    May 14, 2026

    Hi ​@Jaroslaw Jurek 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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    New Contributor
    June 26, 2026

    Having the same issue

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@Bugzymalone,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.