Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything

Hi @kyle-craven,Thanks for reaching out, and I’m really sorry for the dela,I understand how important the invoice is for your Samsung claim, especially since it was the reason you upgraded.Have you not received anything fromedocuments@idmobile.co.ukin youryour inbox (and check your spam/junk folder just in case).Best regards,LamiyaiD Mobile Social Media Team

How can i get an invoice for an upgrade so i can claim the samsung offer

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