Hi ​@kyle-craven ,

Thanks for reaching out, and I’m really sorry for the dela, I understand how important the invoice is for your Samsung claim, especially since it was the reason you upgraded.
Have you not received anything from edocuments@idmobile.co.uk in your your inbox (and check your spam/junk folder just in case).

Best regards,

Lamiya
iD Mobile Social Media Team

I have no emails from this address and inbox has no mention of it including spam and junk can i request another copy of it all

Hi ​@kyle-craven ,

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Lamiya
iD Mobile Social Media Team

 

ive already contacted by email over 7 days ago and not had a response and the live chat as i said just loops with ai responses and doesn't get me to a real human

I m facing the same problem 

Hi ​@kyle-craven and ​@SIMRAN GILL.

Thank you for your post.

I’m really sorry to hear that you haven’t received a response and that you’ve had difficulty getting through to a human agent.  I understand how frustrating that must be.

I’ve sent you a private message regarding this, so please check your inbox when you get a chance so we can continue assisting you directly.

Thanks,

Marquerita

The iD Mobile Team

Im having,the same problem. Need help

Hi ​@Jaroslaw Jurek 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Having the same issue

Hi ​@Bugzymalone,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team