I have selected an upgrade via the ID mobile website. I made it all the way to confirmation page and the upfront payment has been taken but no confirmation email. Normally I would expect an email confirmation for most web transactions. When I log into my account I am still being offered upgrades despite an upgrade in process. If somebody on ID mobile side could confirm the order was fully successful that would be great Thanks

It takes up to 24hrsto process the order.

Hi @Pauly1207I’d recommend allowing up to 24 hours as @WelshPaulsuggests, it may still be processing, keep an eye on the app and on your emails.Tom

How do I know an upgrade has been successfully processed?

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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