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Question

I can upgrade - but I want SIM only - how?

P
New
 Contributor

Hi,

Looking at my account it says I can upgrade.  I want to “upgrade” to a SIM Only plan but that option doesn’t seem to be available to me? I click on “view all upgrades” and I can only see phones.

How do I select a SIM Only plan?

Also, looking at other sites I can see ID-Mobile SIM Only plans which look quite good.  What happens If I go for one of those? Will I get a different phone number and can I PAC my old one over - ie from an ID-Mobile SIM to another?  Or will I have to go with another network?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12380 replies
    • June 6, 2025

    These community articles might help, ​@Peter55. 

    Forum member (non-iD).
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • June 7, 2025

    Hi ​@Peter55  you cannot port from iD to iD, you would need to complete what is known as a triangular port (out to PAYG and back into iD).

    You can upgrade to SIM only plans, if you are unable to see this option online, you can speak with our Sales Team on 0207 1391 397 and they will be happy to help.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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