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Question

I'm due an upgrade but its more expensive

S
Community Member

So I'm now able to upgrade my phone and plan. But if I choose the upgrade via my account it's showing it'll be upfront £9 and £26 pm, whereas i can get the same phone and deal for £19.99 pm no upfront cost!? Still with ID but have to go through the hassle of cancelling and getting PAC no etc. Why is there such a difference?

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3090 replies
    • June 22, 2025

    I don’t understand why people keep posting such posts. All your going to get is a copy and paste response saying something along the lines of:

    Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    Or:

    We’re sorry to hear this.

    New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.

    Sometimes, a current customer deal will be better than a new customer deal, and vice-versa. 

     

    You know the score so play the game!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • June 23, 2025

    Hi ​@Sawtooth 

     

    I’d recommend the same as ​@WelshPaul above, offered deals are in the iD Mobile app, if you don’t see something you like there, we’d recommend calling the sales team.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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