Hi,At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for.I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue.Is there any other way to get in touch with someone who can help?I just want the plan I signed up for, and some acknowledgment that this issue is being looked into.Thank you.

Try this link:https://www.idmobile.co.uk/legal/accessibilityWhen the page loads, click live chat. Be quick, live chat closes at 8pm.

I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.https://idmobile.co.uk/live-chat

Incorrect Data Plan and No Customer Support Response

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