I have just spent 2 hours on live chat and want to cry and how unhelpful the whole experience was. It’s pretty simple, I have 2 monthly contracts with id. Mine and my sons. I gave a PAC code for my old number to be transferred to my new contract, however they transferred it to my sons instead. I asked for 2 new ESIMs, one with my sons original number and contract and another with my desired transferred number and contract. None of this has been done or understood despite me explaining it simply and repeatedly for 2 hours. I asked multiple times for a manager or a contact number for customer services which I was told they don’t have contact details for anyone anywhere. I need my number, it’s incredibly important for medical needs. I have no idea what to do next, this is the worse customer service I’ve ever had to experience
incorrect number transfer to wrong id contract
+26How did you submit the porting request?
I ask because you need three key pieces of information to process a port.
- PAC code
- Temporary iD Mobile number
- Number you want to keep
All three must be valid for the port to complete.
+9Hi
I agree to
You’re absolutely correct, when processing a port, we need three key pieces of information:
-PAC code
-Temporary iD Mobile number
-Number you want to keep
All three must be valid for the port to complete successfully. If any of these details were incorrect or missing, that could explain why the transfer didn’t go as expected.
Lamiya
You want me to post that information here?
The pac code successfully transported but to my son’s number. Which is in my name with id. I have asked multiple times for 2 new eSIMs. One with my son’s original number and contract back. A second eSIM with my new contract and ported number. I am now 4 hours in and nothing has been done. Not a single thing. I need to leave id as this has been the most awful experience. I did it all through the app as told in the email. But now nothing is being done to rectify it
+9Hi
We’d love the opportunity to put things right for you. If you’d like some further support, please get in touch via any of these channels and we will be above to assist you personally. :
Socials: Facebook or Instagram
Live Chat: Available through the iD Mobile website
Community: Join our iD Community
Or you can email us at socialqueries@idmobile.co.uk and outline the details of your query.
Lamiya
Lamiya thank you for your reply.
I do not have socials to contact via this route, I have spent 4 hours on live with multiple people who were not able to understand what I was telling them and asking for. It was such a frustrating experience it bought me to tears because it should have been an easy fix really, making 2 new eSIM for 2 contracts already with them. I cannot go through another 4+ hours of live chat for the same result, nothing. I thought I was writing on community for help here? There is no management available to speak to anywhere or even just a human on the phone. I have saved all the transcripts to show how painfully every interaction went with the live chat team. 10 minutes in between their replies, asking for selfies of me with id after sending codes and pictures of the id. It just been an awful experience and I’m not holding much hope from the complaints department.
but thank you for trying to help!
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