I was looking to upgrade to an iPhone 16pro, but I'm a Sim only customer, which means that apparently I can't get the phone I want. Is that the case? I genuinely had no issues with ID, so it seems like a shame

You would have to purchase a new contract with handset and a new number from iD. Get a PAC code off iDfor your old number and then transfer that number to another network PAYG (Three & ASDA mobile are recommended as you don’t have to top up apparently). Once the number you want to keep ports to the new PAYG SIM wait until the day after and request another PAC code from them. Give this new PAC to iD and they will transfer your old number onto your new plan. Hope this makes sense. Can all be done in 3 working days.

Hi @Periwinkle23sometimes our systems won’t allow an upgrade from a low tier SIM only to a high tier handset plan.You could try purchasing a new plan and triangular port the number over?

is really my only option to cancel?

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