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Is the upgrade eligibility date US format?

S
Active Contributor

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

Best answer by andewhite

SamAllan87 wrote:

Hi Tom,

from looking further, my order confirmation email for this contract was sent on October 8th 2023 (08/10/2023), and the upgrade page states I'm eligible from "08/11/2025" which is after the 24 months of the contract is up. What do you think?

iD Mobile allow customers with a 24-month minimum term phone contract to upgrade early - when you’re within the final 60-days of your minimum term to should be able to upgrade, ​@SamAllan87.  

You can also discuss your upgrade options with the iD Mobile telephone sales team by calling 020 7139 1397, between 9am - 6pm. 

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    5 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • June 10, 2025

    Hi ​@SamAllan87 

     

    I believe it’s in the UK date format, do you know what date your contract began with us? You should be able to find emails from your purchase and see that way.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • SamAllan87
    • Author
    • Active Contributor
    • 5 replies
    • June 10, 2025

    Hi Tom,

    from looking further, my order confirmation email for this contract was sent on October 8th 2023 (08/10/2023), and the upgrade page states I'm eligible from "08/11/2025" which is after the 24 months of the contract is up. What do you think?

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3053 replies
    • June 10, 2025

    I signed up in April 2025 for a one-month minimum term, and I can’t upgrade until October 2025. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
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    • 12408 replies
    • Answer
    • June 11, 2025
    SamAllan87 wrote:

    Hi Tom,

    from looking further, my order confirmation email for this contract was sent on October 8th 2023 (08/10/2023), and the upgrade page states I'm eligible from "08/11/2025" which is after the 24 months of the contract is up. What do you think?

    iD Mobile allow customers with a 24-month minimum term phone contract to upgrade early - when you’re within the final 60-days of your minimum term to should be able to upgrade, ​@SamAllan87.  

    You can also discuss your upgrade options with the iD Mobile telephone sales team by calling 020 7139 1397, between 9am - 6pm. 

    Forum member (non-iD).
    S
    Active Contributor
    • SamAllan87
    • Author
    • Active Contributor
    • 5 replies
    • June 11, 2025

    Thank you ​@andewhite - this is what I suspected and therefore suggests that the date format within this page of the app is in US format and should be changed ​@Tom.

    Reply.


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