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my data allowance is not correct

  • May 27, 2024
  • 1 reply
  • 62 views
Sarah McKinlay
Community Member

The app is showing my data allowance as 100GB but it should be unlimited. I have just joined iD mobile so this is a new plan. 

Best answer by Lauren K

Hi @Sarah McKinlay, has a member of the team applied an unlimited data loyalty add on, or have you purchased an iD Mobile contract directly from the website?

-Lauren

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1 reply

Lauren K
iD Mobile Employee
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  • Lauren K
  • iD Mobile Employee
  • 479 replies
  • Answer
  • May 31, 2024

Hi @Sarah McKinlay, has a member of the team applied an unlimited data loyalty add on, or have you purchased an iD Mobile contract directly from the website?

-Lauren

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