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New phone order

Forum|Forum|8 months ago
May 25, 2025
2 replies
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Grahamereed
Community Member

I made an order for a new phone for my daughter and received an email saying the order was cancelled as you need 60 days of payment on the account but I've been with you since may 2024 is this a mistake?

Thanks Grahame

Best answer by WelshPaul

Someone likely reviewed your order, your existing account, and noticed the month of May. However, they overlooked the year 2024 and mistakenly pressed the “NO” button, assuming you had only signed up this month.

To resolve this issue, please call the sales team on 02071391397 between 9 am and 6 pm, Monday to Friday. They will be able to process the order for you.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|8 months ago
May 25, 2025

Someone likely reviewed your order, your existing account, and noticed the month of May. However, they overlooked the year 2024 and mistakenly pressed the “NO” button, assuming you had only signed up this month.

To resolve this issue, please call the sales team on 02071391397 between 9 am and 6 pm, Monday to Friday. They will be able to process the order for you.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|8 months ago
May 26, 2025

Hey there @Grahamereed, we hope the kind advice from @WelshPaul has been able to help, and we’d certainly advise calling the sales team for further assistance.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.