Hey there ​@Brockis, as kindly advised by ​@WelshPaul, you cannot transfer your number from one contract to another on the same network I’m afraid. The only way to keep your number is via upgrading, or via a triangle port, following the great instructions sent above via ​@WelshPaul.

Thanks,

Tyler

Thanks, guys.

That's a lot of work for something that should be easy.

Tyler, you mention “the only way to keep your number is via upgrading...” which is what I thought I'd done? i.e. come to the end of my contract and upgraded the phone and taken up a new 24 month contract.

I guess all will become clear(er) when the phone package is received and opened..

🤞🤣

Hey there ​@Brockis, if you upgraded via logging into your iD Mobile account, going to the “Upgrades” tab, and ordered an upgrade, then you’ll automatically keep your phone number, no problem.

If you ordered a new plan, and if you check your order confrimation and it doesn’t state “Upgrade” on there, then you’ll not be able to transfer your number directly to this plan I’m afraid, and will need to follow the steps outlined above if you wish to keep your number on the new plan.

Thanks,

Tyler