Hi. I tried to buy second contract as i was on a rolling contract but was told I'll have to wait until I had been with id mobile for 3 months before getting second contract which would make it 14/04/2025 when I could apply for another line. Well there's this deal at mobiles.co.uk and it expires on the 15th with limited availability, so I wanted this deal so I thought cancelling my rolling contract and then applying for the deal would solve this problem but I've been declined again even though my credit should be fine. Why is that? Also I had to switch to another network on another rolling contract so I can switch my number to id mobile as they don't switch numbers on same network but I don't understand why they refused me again even though I was with id mobile and always paid bill on time.
problems started when trying to buy 24 month
Best answer by Tom B
Hi
It sounds like you may have failed a security check, which we wouldn’t be able to reverse, sorry.
It may be worth trying to get in touch with our sales team on 0207 1391 397.
Tom
+25Hi
We’d always recommend at least 90 days between credit checks as applying to multiple in quick succession will likely fail and causes damage to your credit file, making it more difficult to apply.
Cancelling an existing plan wouldn’t reset this or anything similar, sorry.
Tom
I did get credit checked I think I was rejected a contract because I was trying to get contract with same credentials
I have since closed that account and will be receiving refund in 3-5 days... but will I be able to buy new contract after 5 days?
+25Hi
It sounds like you may have failed a security check, which we wouldn’t be able to reverse, sorry.
It may be worth trying to get in touch with our sales team on 0207 1391 397.
Tom
Always happy to help
Please get in touch if you have any further questions.
Thanks,
Natalie
+24Hi
Welcome to the Community!
How can we help? Have you taken a look at the option available via the website?
Kash
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