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proof of purchase

  • May 31, 2025
  • 2 replies
  • 20 views
S
New Contributor

Hi,

I never received an email as proof of purchase when I upgraded my phone, can you send it to me please.

Thanks Steve 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 1, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Stephenmorton    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 2, 2025

    Hi ​@Stephenmorton 

     

    Thanks for posting. 

     

    I can see my colleague has replied to you on a separate post regarding this matter and a private message has been sent. 

    We will continue to assist you form there. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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