Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank youElaine Byng-Hollander

Check/search your emails. Failing that probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @BadThe advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hello @Elaine B-HThank you for getting in touch and apologies for the delay.Do you still require the proof of purchase? If so, please let us know and we will send you a private message to assist further.Thanks,Natalie

proof of purchase s24 for upgrade accessories

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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