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purchased upgrade no acknowledgement

  • April 3, 2025
  • 2 replies
  • 131 views
R
Community Member

Hi I have just purchased an upgrade as I've just come out of contract and I have had no email or confirmation of it 1p has come out of bank.

 

Could someone confirm if this has happened and what number and email it's attached to please

 

Thank you 

 

Regan

Best answer by MZone

Takes upto 24hrs to process. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • April 3, 2025

    Takes upto 24hrs to process. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 4, 2025

    Hi ​@Rubieroo 

     

    An order can take up to 24 hours to process, the email we’d use to communicate with you about it would be the one you’ve given us when ordering.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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