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purchased upgrade no acknowledgement


Hi I have just purchased an upgrade as I've just come out of contract and I have had no email or confirmation of it 1p has come out of bank.

 

Could someone confirm if this has happened and what number and email it's attached to please

 

Thank you 

 

Regan

Best answer by MZone

Takes upto 24hrs to process. 

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2 replies

MZone
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Contributor
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  • Platinum 
Contributor
  • 1213 replies
  • Answer
  • April 3, 2025

Takes upto 24hrs to process. 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • April 4, 2025

Hi ​@Rubieroo 

 

An order can take up to 24 hours to process, the email we’d use to communicate with you about it would be the one you’ve given us when ordering.

 

Tom