I received email saying I could change my sim deal to a cheaper one. £7 for 40g data. I am already with Id, so just thought it would be a case of keeping my number, only more data for a cheaper price. I've had an email saying there is a new sim in the post, with a different telephone number, and a new dd set up. I thought it would be a case of just changing my sim plan. I want to keep my present number. Do I need a new PAC number from id to keep my number when the new sim card arrives? Also do i cancel the dd for my old plan of £8? Thank you

Hi @Amanda kingI sincerely apologize for any inconvenience caused regarding your recent order. It appears that you currently have two active plans, and the new plan was not processed as an upgrade through the app. Unfortunately, our system does not allow internal number transfers (ports) between iD Mobile plans. However, you can transfer your number from another network to iD Mobile, or from iD Mobile to a different network. The only way to keep your existing number with iD Mobile is to upgrade your existing contract through the app. This process converts your old plan into a new one while retaining your current number.To resolve this, we’ll need to return the new plan and then check your eligibility for an upgrade. Once confirmed, you can select one of the available upgrade options displayed in the app.If you’d like further support with this, please get in touch via our social channels (Facebook or Instagram), Live Chat, Community (private chat), or email us at socialqueries@idmobile.co.uk with the details of your query. We’d love the opportunity to put things right for you.Regards,Hosai

re new sim card just been sent | iD Mobile Community

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