Hi all. I upgraded my plan and ordered Samsung S24 witch says Samsung Buds 3 Bundle available. And bundle description says “The Samsung Buds 3 bundle will be dispatched with your order”Phone was delivered next day, but I haven’t received Samsung Buds. Any help would be highly appreciated.Kind regardsRoland

I know that @Tom👍My point I’m trying to put across (and I’ll admit even I was getting confused lol) to you guys and gals is just the original terms we, the customers see during the purchasing journey, refers the wording of selected w,x,y,z data tariffs. And of those data allowances my fellow customers selected the correct data amount, in most cases (that I can see) they went for the 10GB data tariff - look at their screenshots.I’ve checked this a few times and it’s only after putting it in the basket does the pricing come into play, not before. They at this point picked a 10GB data allowance and its not for me to say if there was more than one 10GB data price tariff. And iD’s ‘answer’ has been they picked the wrong price. Whereas what we’re trying to say is it’s the data amount that started off this whole will I, won’t I get a gift debate.Anyway, I’m not trying to be a d*ck about any of this. But some iD replies refer to price and others refer to upgrades being different to new subscriber deals (upgrades and new customer deals need to, IMHO, be highlighted clearer). The problem was/is those that went down this Chrimbo hole assumed that by selecting the right data amount (ie 10GB) and the right phone they would get a Switch/Buds/Chromebook to find out the price was the wrong one and thus they were disappointed.I think the selected deal basket/checkout should generate a warning that you started by ticking the correct data and now you’ve unticked the offer as you picked the wrong price OR better still only have the correct data allowance(s) with the right contract length with the phone(s) that qualify with the correct upfront cost and monthly price/tariff gives you the selected deal on a separate section on the iD Mobile shop - iea 10GB 24mth Samsung with an upfront cost of £X at £Ypm awards you the Buds on an offers pageand a 10GB 24mth Samsung at a lower monthly price in the ‘normal’ section is just that, no giftedit. Also some confusion comes from the way it’s worded - data tariff. I’ll admit I certainly got muddled up and assumed the wording data tariff was alluding to a data amount, not price for that data. I even asked others to read the same terms I’ve copied on a few threads and when they see the wording “10Gb, 50GB, 100GB or unlimited data tariffs” they all assumed if you picked a 10GB deal with the right phone and on a 24 month contract you’d get the deal. Some must have thought the same hence all of these posts.Anyway, meant in a nice way, I’m done with all of this, got enough stuff going on elsewhere tbh.

Hi there RolandYou’re not the first one to post about missing extras. I do wonder if iD are having difficultiesAnyway, yes according to this - https://www.idmobile.co.uk/claim-your-offer - it states the following:Receive a pair of Samsung Buds FE Bundle.Purchase a Samsung Galaxy S24 FE (any capacity) between 03/12/2024 - 23/12/2024 (or whilst stocks last – 289 units available) on selected 10GB, 50GB, 100GB or Unlimited data tariffs, excluding SIM free purchases, and receive a pair of Samsung Buds FE usually £99.The Samsung Galaxy S24 FE bundle will be dispatched with your order. Not valid in conjunction with any other offer (unless expressly stated in that offer).The Samsung Galaxy S24 FE bundle offer is non-transferable, no cash alternative. If the purchase is returned, the Samsung Galaxy S24 FE Bundle must also be returned.Full terms and conditions available at www.idmobile.co.uk/offers/offers/christmas-samsung-buds-fe-offer.So with that in mind I would suggest you either drop them a DM on their Facebook or X, or give their live chat a go:Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.You can access Live Chat here: www.idmobile.co.uk/live-chat.(it would be advisable to start the chat with talk to person to bypass their automated chat bot)Let us know how you get on! 🤞edit to add. On the full terms link item 6 states this:Samsung Buds FE will appear in your basket prior to checkout and on the contract summary document.Did you see them in the basket and are they showing on the summary?

Samsung buds 3 bundle not delivered

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