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Sim only deal not registered?

  • June 6, 2024
  • 3 replies
  • 61 views

Hi all,

I have just upgraded a Sim only contract, I went from £10/100Gb 1 month rolling contract to a £10/100Gb 12 month contract which had an offer of the first 3 months £0. I have received confirmation of the order (I also took a screen shot of the order). My app now tells me that I’ve upgraded to a £10/100Gb 1 month rolling contract. It has changed because it’s not allowing me to upgrade my sim it’s saying I have to wait 31 days.

can someone please help to try and explain what’s happened and what needs to be done to rectify. 
many thanks, Paul

Best answer by Tyler C

Hey there @PaulDunstan, thank you. Due to the issue at hand, and the fact we’re a bit behind in terms of community responses, I’d recommend contacting us via our live-chat for further investigation:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • June 17, 2024

Hi @PaulDunstan 

 

Are you still having issues with this?

 

It may take some time for the app to update.

 

Are you sure you’ve made an upgrade and not a new plan?

 

Tom


  • Author
  • New Contributor
  • June 18, 2024

Tom, Please see screenshot for info.
 


 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • June 20, 2024

Hey there @PaulDunstan, thank you. Due to the issue at hand, and the fact we’re a bit behind in terms of community responses, I’d recommend contacting us via our live-chat for further investigation:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler