Hello ​@M.Mutch 

Thank you getting in touch. 

Please take a look at the link provided by ​@MZone as this provides full details on how to claim gifts. 

Please let us know if you have any questions.

Thanks, 

Natalie 

Ive got the same issue. The link above doesn’t help as it’s not listed in the claim your offer page. How can I claim the £50 voucher? It was part of the reason for me going for that offer.

Where did you purchase the deal from - which retailer?

Hey there ​@MP2025, where did you order from please?

On the email mentioning the gift card/voucher, what does it state?

Does it state it needs to be claimed, or does it just state we’ll email/post it to you within a certain time-frame?

It should say on the promotion email the time-frame for delivery if so.

Thanks,

Tyler

Hi.

Same here, I went for the sim only contract and I saw the promotion at the bottom (as seen in the pic).

I took a screenshot of it!

It said it would be “dispatched with your purchase”. In my case this was an upgrade to sim only so I don’t know if this is valid. I took this upgrade on the 4th of May which was still 2 days before the promotion ended and I had an email to confirm the purchase of the 24months contract with them.

When the upgrade details came through it stated that there is no need to change my sim card so they did not send me anything. It’s been just over 2 weeks since and I just remembered about the vouchers!

It will probably need chasing up but more than likely there will we a reason I cannot have the vouchers. I have tried the recommend a friend thing as well with them and I got these guys at least 5 new customers and never received nothing for it. It’s all in a loop and impossible to claim.

Just another con I think. :(

 It’s not letting me upload the screenshot :(

Hey there ​@FranciscoDP, we’re very sorry to hear that.

What plan did you order, and what was the exact promotion please?

Thanks,

Tyler

This is the screenshot I took. This was advertised as I upgraded to sim only contract. 

Lets seee if its true.😬

OK ​@FranciscoDP  looking at that, it would depend if the deal you had selected was eligible to come with the gift card, but we can check this.

In regards to the refer a friend, if your referred friends had used the correct link and the process was followed, you should be due amounts depending on the plan they had purchased.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Still ongoing with ID mobile about this. For some reason no one knows what is going on. I have been told the vouchers will be sent to my email address, nothing came through. Then they asked me to confirm my email address was correct, once I confirmed my email address I chased them again and another agent told me to wait 5 days.

After 5 days I chased them again and a new agent comes in asking me what’s all this about. Like, are you kidding???!!!😫

It’s not so much about the £50 vouchers anymore but the principle of when you are offered something, a bonus, dangling the carrot and then nothing happens.

If you not going to send the vouchers then don’t offer them!

This is not how you do business ID mobile.

You can only p*** people off so much and soon will have a bad name. Sort it out.

Read this private chat with them, This is just a scam. TOTAL JOKE

• 

  

  iD Support

   20 days ago

  Hi there,
  
  This message is regarding your post about not receiving your £50 Currys voucher, or your multiple refer a friends.
  
  To resolve this, we need to access your account and will need to take a few personal details to verify you’re the account holder. Please do not include any payment details, such as credit card numbers.
  
  Please can you confirm your:
  
  • Full name
  • Full address with postcode
  • iD Mobile number
  • Date of birth
  
  We would also need the name, iD number, and email address used to purchase for all the friends you had referred please.
  
  Kind Regards,
  
  Siân

• 

  

  FranciscoDP

   20 days ago

  This message has been deleted by FranciscoDP

• 

  

  iD Support

   19 days ago

  Thanks for confirming those details for us.
  Now we’ve verified your account successfully, you can delete your personal data from this chat. Please click on the three dots to the right of your message and tap ‘Delete’. You’ll keep the rest of your conversation history, only the individual message will be deleted.
  
  We believe your gift card should be emailed to you at "pacodelpuerto77@gmail.com", please search for any iD Mobile emails and let us know if it's there.
  
  In regards to refer a friend, we'd recommend speaking directly to Aklamio as they run this program for us.
  
  https://idmobile.aklamio.com/
  
  Thanks, Tom

• 

  

  FranciscoDP

   19 days ago

  Hello Tom.
  Thankyou for your help. I have just checked my email and there's no gift card yet.
  
  I will check again later.
  
  I will try contact Aklamio about the referrals.
  
  Thankyou.

• 

  

  FranciscoDP

   19 days ago

  Hi Tom.
  I still not received anything. I've checked my spam folder too and nothing.
  
  Please can you chase this for me.
  
  Thankyou

• 

  

  iD Support

   18 days ago

  Thank you for letting us know.
  
  Can you please double check the email address pacodelpuerto77@gmail.com is correct?
  
  Thanks,
  
  Natalie

• 

  

  FranciscoDP

   18 days ago

  Hi Natalie.
  Yes, it's correct.
  Thank you.

• 

  

  iD Support

   16 days ago

  Hi,
  
  If this has been chased you will need to wait for an update from the team for further information.
  
  Please get back to us if the team don't get back to you within 5 working days.
  
  Regards,
  
  Kashif

• 

  

  FranciscoDP

   13 days ago

  Hi,
  
  It has been 5 days since I have confirmed my email address is correct and still not received the vouchers.
  
  Could you send the vouchers in the post.
  
  Thankyou.

• 

  

  iD Support

   12 days ago

  Hey there, sorry to hear that. To confirm, for the £50.00 gift voucher, can you confirm what this was for?
  
  Secondly, did you contact Aklamio in regards to the refer-a-frined bonuses?
  
  Thanks,
  Tyler

• 

  

  FranciscoDP

   11 days ago

  Hi. I can't believe this!🫤
  
  Please read this thread:
  
  https://community.idmobile.co.uk/plan-changes-upgrades-22/sim-only-upgrade-currys-voucher-81389
  
  I am very dissappointed right now.
  
  Can you please help.
  
  Ty

• 

  

  FranciscoDP

   11 days ago

  Hi,
  
  I am not bothered about the refer-a-fried claim now because it has been too long since and I cannot get all the details.
  
  However, the £50 vouchers were advertised when I took out my new sim only contract and I have not yet received anything.
  
  Thank you.

• 

  

  iD Support

   9 days ago

  Hi,
  
  We've raised this to the team now, we'll update when possible.
  
  Thanks, Tom

• 

  

  iD Support

   6 days ago

  Hi there,
  
  Just a quick message to confirm we are still looking in to this and monitoring the inbox for updates.
  
  We will be back in touch as soon as possible.
  
  Thanks
  
  Natalie

• 

  

  FranciscoDP

   6 days ago

  Hi Natalie. I have not yet received anything.
  I have a screenshot of the actual offer when I took it and did the sim only upgrade.
  How complicated can this be?
  I have no option to share the screenshot to you through this chat but I can email it to you?
  
  Many thanks

• 

  

  iD Support

   5 days ago

  Hi,
  
  There's no need to send us a screenshot, we don't currently need one.
  
  We're still chasing this with our team and will update you when possible.
  
  Thanks, Tom

• 

  

  iD Support

   1 day ago

  Hi there,
  
  If you have a screenshot of the offer, please could you send us the screenshot to the following email address: communitysupport@idmobile.co.uk
  
  Please include your Community username in the subject.
  
  Regards,
  
  Anika

• 

  

  iD Support

   42 minutes ago

  Hi,
  
  Thanks for the screenshot, however this does not indicate that your plan was eligible for a £50 gift card, we can see that the terms and conditions are there mentioning that if you were to purchase a selected 12/24 month plan you'd receive a £50 gift card, however your chosen plan is not one that would be eligible, hence it wasn't sent.
  
  Sorry about this.
  
  Thanks, Tom

• 

  

  FranciscoDP

   14 minutes ago

  Hi.
  I took out a 24months sim only plan contract.
  So yes. I am completely eligible according to what is advertised.
  I am still waiting for the gift cards.
  Thankyou

• 

  

  FranciscoDP

   just now

  This is called false advertising. One of the reasons I went ahead with the plan was the nice vouchers that were advertised!
  It's just another scam from you guys. Should be ashamed of yourselves.
  Little cheap scammers.
  I will be giving you bad name for this.
  Total joke