Last night I upgraded my SIM contract using a link on my account.
The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through.
Impossible to contact anyone via the chat. There are no agents available etc.
I do not want to have two ID contracts!
Could someone contact me please.
+22I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.
Hi M Zone
I tried for 30 minutes earlier to no avail. It did work just now though.
I haven't got the app but the agent I spoke to confirmed the order was showing "picking" so should be actioned. I assumed it would update my account straight away though?
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