temporary change to plan | iD Mobile Community
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temporary change to plan

  • October 4, 2024
  • 3 replies
  • 49 views

I am flying to Brazil but I can’t find out how to change my plan to allow calls etc from Brazil which is out of my current plan area. I seldom go beyond Europe so want a one month change if possible

October 8, 2024

Hi @nervous flyer, welcome to the community!

You’ll be able to find a list of charges for using your phone in Brazil via the link below:

International Calling & Roaming Charges | iD Mobile Network

You’ll also need to ensure that roaming is enabled via your iD App or account online. Additionally, you’ll need to raise your bill cap above £0 if you want to use your phone abroad.

-Lauren

This topic has been closed for replies.

3 replies

Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • October 8, 2024

Hi @nervous flyer, welcome to the community!

You’ll be able to find a list of charges for using your phone in Brazil via the link below:

International Calling & Roaming Charges | iD Mobile Network

You’ll also need to ensure that roaming is enabled via your iD App or account online. Additionally, you’ll need to raise your bill cap above £0 if you want to use your phone abroad.

-Lauren


  • Author
  • New Contributor
  • October 8, 2024

Thank you. That was helpful and reassuring. I have raised my cap and am using my phone as I want to. Many thanks


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  • iD Mobile Employee
  • October 10, 2024

Glad to hear the information in the link helped @nervous flyer 

 

Please do reach out if you require any further support with the service. 

 

Nat