trade in not completed

Hey there ​@dwoolham, we’re very sorry to hear that.

Normally, it can take up to 15 working days for the trade-in bag to be received, therefore, it’s likely you should’ve received it by now.

When did you email the trade-in team please?

Thanks,

Tyler

Hi, thanks for your reply, 

On 10 December 2024 I ordered a samsung 24 ultra from yourselves.

It was ordered on the understanding that  I would receive£200.00 trade in for my iPhone 12 pro max, plus a £125.00 promotional  onus payment. Since then I have received nothing, not even the bag to return my iPhone to you.

I emailed trade-up on 02/01/25 at 11.48 am, and then again on 06/01/25 at 13.48, since then I have not even been given the curtesy of a reply. 

Hey there ​@dwoolham, we’re very sorry to hear that.

In that case, please contact our live-chat team, who should be able to raise this further with our trade-in team for you:

https://www.idmobile.co.uk/live-chat

Any further issues, please do let us know further here.

Thanks,

Tyler

Hi, me again. It’s been 2 months now since i traded in my iphone for a samsung 24 ultra, first i didn’t receive the trade-in bag, so y0ou sent another one. I sent my ipnone back in that, you sent me an email on the 24th January 2025, saying you have processed my payment, which was £200.00 trade in, PLUS £125.00 bonus for buying my samsung of you, £325.00 in total. since then I have received precisely NOTHING. TEN working days after you told me it had been processed 

Please sort this out for me.

Dave Woolham

Hello ​@dwoolham 

We would need to take a look in to this further on our side. 

Please check your inbox for a private message from us and we can go from there. 

Speak soon, 

Nat