trouble upgrading trough carphone warehouse

We are logged in, and it does state upgrade but still having the same problem :(

I’m guessing you failed some internal security check(s). Are you sure all the information supplied on the application matches that currently held by iD Mobile?

Assuming so yes. The phone is in my dads name, last time I had someone from carpgone warehouse call me , but they couldn’t talk to me as it’s not in my name , just my phone number, I gave my dads number and I was told they would contact my dad but no one ever did

​@shannona27  Well this is the case the account holder has to make the purchase in this case the upgrade as its in your dad's name he'll have to do this. As their are secure levels when ordering for such a case.

Joe

Yeah my dad has been trying to do the upgrade 

Hi ​@shannona27 

Thanks for getting in touch with us here on the community. 

Is your Dad able to give the sales team a call on 0207 139 1397? 

They will be able to assist further. 

Thanks, 

Natalie 

He spoke to someone this morning, it’s because they was having trouble verifying the 1p transaction online. All sorted now. Thankyou all 

That’s great to hear ​@shannona27 

Please do reach out if we can assist in the future. 

Thanks, 

Natalie 

Hi im having a problem with internal security Carphone Warehouse misspelled my middle name by mistake so called to change it and reassure me that wouldn’t effect the security check and reconfirm i don’t need a credit check because the iPhone was already available to me on pre selected upgrade offers. But the lady said she doesn’t understand why keep saying internal security issue she checked my name and I checked the account name and id mobile have a hyphen first name and middle name so customer advisor altered it to the exact same as my id mobile which has already verified via my passport 6 months ago my identity but still unable to pass security i was wondering how you father managed to resolve the issues he experienced 

Any help would be greatly appreciated 

Call the number iD Mobile sales team on the number above ​@Chelon6268.

That’s a great issue due to my specific health issues and I am unable to communicate via voice calls due to severe disability and damage vocal cords during a operation and developing sepsis i havr autoimmune disease which is degenerative no cure and medication for bladder & bowel cancer efforts may cognitive and physical motor skills make accessible alternatives such as relay not suitable 

Hi ​@Chelon6268 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.