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upgrade

  • August 22, 2024
  • 2 replies
  • 40 views

Bexi Bee
Community Member

I’m sim only on a new 18 month contract can I add a phone on or would that be a new separate contract?

Best answer by Kash M

Hi @Bexi Bee,

Welcome to the Community!

We don’t offer 18 months contracts.

If you are on a SIM only contract you should be able to upgrade, however for a handset contract you can upgrade 60 days before the contract end date.

If you wish to purchase another contract it would be under a new contract.

Once you have purchased the contract you can add it in the app so that you can manage both plans under one login.

 

Kash

This topic has been closed for replies.

2 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 27, 2024

Hey @Bexi Bee,

You should be able to Upgrade, check your eligibility here: https://www.idmobile.co.uk/upgrades

Thanks.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • August 27, 2024

Hi @Bexi Bee,

Welcome to the Community!

We don’t offer 18 months contracts.

If you are on a SIM only contract you should be able to upgrade, however for a handset contract you can upgrade 60 days before the contract end date.

If you wish to purchase another contract it would be under a new contract.

Once you have purchased the contract you can add it in the app so that you can manage both plans under one login.

 

Kash