upgrade | iD Mobile Community
Skip to main content
Answer

upgrade

  • December 19, 2024
  • 2 replies
  • 44 views

Laura Surridge
Community Member

Hello. I’m trying to see if I can upgrade but it is saying I don’t have a direct debit set up when I do?

Best answer by Natalie W

Hi ​@Laura Surridge 

 

Thanks for getting in touch. 

 

We would recommend reaching out to the sales directly on 0207 139 1397.

They will be able to go through the options and also make any necessary adjustments on the account. 

 

Thanks, 

 

Nat 

2 replies

Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • December 19, 2024

Hi there ​@Laura Surridge 

 

Due to that I’d suggest you call their sales number during normal business hours 0207 139 1397

 

They should be able to assist. If not you could try a DM to their Facebook or X, or even their live chat, or wait to see if a staff member on here can help via PM


Forum|alt.badge.img+22
  • iD Mobile Employee
  • Answer
  • December 20, 2024

Hi ​@Laura Surridge 

 

Thanks for getting in touch. 

 

We would recommend reaching out to the sales directly on 0207 139 1397.

They will be able to go through the options and also make any necessary adjustments on the account. 

 

Thanks, 

 

Nat