Skip to main content
Solved

Upgrade

  • February 28, 2025
  • 4 replies
  • 155 views
M
New Contributor
Forum|alt.badge.img

I expected the option to upgrade today but the option has not appeared in the id mobile app.

Best answer by mike61

Thanks Tyler, you have cofirmed what Customer Support told me,

I shall wait untill the technical issues have been fixed.

 

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • February 28, 2025

    You can always try the iD Telephone Sales team, ​@mike61 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • February 28, 2025

    Hey there ​@mike61, sorry to hear that. If eligible today, please allow time for the iD Mobile app/website to update, or check back tomorrow.

     

    Or, as kindly advised by ​@MZone, please call our sales team on the number above between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    Forum|alt.badge.img
    • mike61
    • Author
    • New Contributor
    • Answer
    • February 28, 2025

    Thanks Tyler, you have cofirmed what Customer Support told me,

    I shall wait untill the technical issues have been fixed.

     

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • February 28, 2025

      No problem at all ​@mike61, we hope you find a deal you like :)

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement