Upgrade | iD Mobile Community
Skip to main content
Answer

Upgrade

  • February 28, 2025
  • 4 replies
  • 154 views

Forum|alt.badge.img

I expected the option to upgrade today but the option has not appeared in the id mobile app.

Best answer by mike61

Thanks Tyler, you have cofirmed what Customer Support told me,

I shall wait untill the technical issues have been fixed.

 

4 replies

MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • February 28, 2025

You can always try the iD Telephone Sales team, ​@mike61 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • February 28, 2025

Hey there ​@mike61, sorry to hear that. If eligible today, please allow time for the iD Mobile app/website to update, or check back tomorrow.

 

Or, as kindly advised by ​@MZone, please call our sales team on the number above between 9am-6pm, Monday-Friday.

 

Thanks,

Tyler


Forum|alt.badge.img
  • Author
  • New Contributor
  • Answer
  • February 28, 2025

Thanks Tyler, you have cofirmed what Customer Support told me,

I shall wait untill the technical issues have been fixed.

 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • February 28, 2025

No problem at all ​@mike61, we hope you find a deal you like :)

 

Thanks,

Tyler