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upgrade

  • February 28, 2025
  • 2 replies
  • 54 views
P
Community Member

It is saying I’m not eligible for upgrade until the 28/02/2025 but that is today and still isn’t giving me an option to upgrade ? 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 28, 2025

    You can always try the iD Telephone Sales team, ​@Penny123 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • February 28, 2025

      Hey there ​@Penny123, sorry to hear that. If eligible today, please allow time for the iD Mobile app/website to update, or check back tomorrow.

       

      Or, as kindly advised by ​@MZone, please call our sales team on the number above between 9am-6pm, Monday-Friday.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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