​@j_turner sometimes new customers get better deals than existing and vice versa. Standard industry practice i’m afraid.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

Yes that what I want to no , I have looked to upgrade and the phone I want is £21.99 a month for 24 months , but I have been on comparison site and can get same phone with id mobile for £14.99 this is ridiculous when a loyal customer 

I just rang them and they didn’t offer me any other deal and just said it’s to entice new customers and from what he said the only issue I’d have if I cancel my contract when it runs out would be that I couldn’t keep my number if I took out a new contract with ID mobile. I could keep it if I went to another network. 
so thanks and bye ID mobile. 👋 

Thank you but I also rang them today and got the same answer , I told them it's discussing if you been a loyal paying customer 

Did they care?

No not at all 

Thanks for reaching out ​@Diane Large  and ​@j_turner ! I understand it can be frustrating to see discounts for new customers. These offers are meant to make joining us easy, and I like to think you got a good deal when you first signed up.

Our deals do change on a regular basis, so it is worth keeping as eye on your upgrade offers, or speaking again with our Sales Team.

Why would I want to speak to your team again didn't want to no when I rang yesterday not the way to keep customers is it I have found a deal what you are offering a new customer with another net work 

I always cancel, take my number to another network for a month, take out a new ID deal, cancel and bring my number back. It's stupid to do and shouldn't be that difficult but unfortunately 'new' customers get the best deals so need a work around