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Upgrade Day - Need help switching to sim-only

  • April 5, 2025
  • 2 replies
  • 180 views
Nilryth Vendain
Community Member

I’m helping my mum with her phone as today it’s ready to be upgraded. She is happy with her phone and wants to switch to a sim only contract. When I open the page with the massive title ‘Upgrade your Phone or Sim Only Contract’, there's no way to access the sim only contracts. What’s the process of cancelling this current plan, keeping her number, and switching to sim-only? When I did this with my own phone last year it was straight-forward, but its a deliberately predatory mess now. If I log in and try to access the sim only deals page, it logs me back out or refuses to show me that page.

Best answer by MZone

 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • April 6, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 7, 2025

    Hey there ​@Nilryth Vendain, we hope the kind advice from ​@MZone has been able to help.

     

    If you wish to discuss further also, you could also contact our sales team on 02071391397 between 9am-6pm, Monday-Friday. Please note however, the account holder would need to call.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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