I’m helping my mum with her phone as today it’s ready to be upgraded. She is happy with her phone and wants to switch to a sim only contract. When I open the page with the massive title ‘Upgrade your Phone or Sim Only Contract’, there's no way to access the sim only contracts. What’s the process of cancelling this current plan, keeping her number, and switching to sim-only? When I did this with my own phone last year it was straight-forward, but its a deliberately predatory mess now. If I log in and try to access the sim only deals page, it logs me back out or refuses to show me that page.

Hey there @Nilryth Vendain, we hope the kind advice from @MZonehas been able to help.If you wish to discuss further also, you could also contact our sales team on02071391397 between 9am-6pm, Monday-Friday. Please note however, the account holder would need to call.Thanks,Tyler

Upgrade Day - Need help switching to sim-only

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

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