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upgrade is wrong

  • February 6, 2025
  • 1 reply
  • 51 views
P
Community Member

After speaking with someone on live chat and arranging a callback, someone from ID mobile contacted me and we agreed a price for an upgrade (new phone but same plan with unlimited data, calls, texts). My phone is due to be delivered tomorrow but my plan has changed on the app to 100gb data only. What do I do please?

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • February 11, 2025

    Hello, 

     

    Thank you for reaching out to us here on the community and apologies for the delay in response. 

    Has the app updated to the correct tariff since your last post?

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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