I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number.
It seems the upgrade has created a new account.
I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number.
It seems the upgrade has created a new account.
Best answer by Leffebeer
Hi,
The refund was because I never wanted a 2nd line and reported this immediately when the upgrade, that I did want, was changed by your system to a new line.
I never asked for it and never used it.
If you can look at this and sort it out please, that would be very helpful.
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