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Upgrade not processed

D
Community Member

I upgraded via live chat and a call from sales team on Tuesday but this is still not showing on my online account or my app. I have had no confirmation via email or any delivery information. How do I check if this has actually been processed. 

Best answer by andewhite

You could get back in touch with the iD sales team, ​@Daniel Eardley.

Contact iD sales on 020 7139 1397, between 9am - 6pm.

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    andewhite
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    • andewhite
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    • June 6, 2025

    You could get back in touch with the iD sales team, ​@Daniel Eardley.

    Contact iD sales on 020 7139 1397, between 9am - 6pm.

    Forum member (non-iD).
    Siân
    iD Mobile Employee
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    • June 7, 2025

    Hi ​@Daniel Eardley , had you upgraded to a handset? If so, which one please? As it is possible it is out of stock and that could be why the upgrade is not showing.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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