I've been on a SIM only contract for several years, using a phone which is now out of support. I checked in the app, and was offered an upgrade to a phone package that looked like it was worth taking, so filled in all the details, including CC details for the initial payment. Email and texts received stating the order is bring processed.Next day I get an email asking me to call the sales line, as there is an issue with the order. Initial comment was that there is no stock of my chosen phone colour, so is black okay. "Not an issue, I'll take the black - can you confirm when it will be shipped?" Now all of a sudden, they have to cancel that order, but I can go for a much lower specification phone instead - which one would I like? "Pardon? What is going on here?"Eventually got to the bottom of this apparent bait-and-switch scam. ID do not allow upgrades that more than double your monthly cost, for "reasons", so all I can do is take out a new contract, with all the nonsense that is documented elsewhere on here. Can anyone explain how this company operates with these arcane nonsensical restrictions on customer changes?

Just to provide an update should anyone else be trying to upgrade from a SIM-only contract, the complaints team have gone over the T&Cs with a fine-tooth comb, and cannot find anything about the “upgrade tiers” in there. As such, it is possible that the enforcing of these tiers is not only suspect as a business practice, but may be suspect on legal/contractual grounds. This has now been passed to the group head office for investigation, and to obtain some kind of explanation for this unusual practice. I have been advised that there should be an update on this within 48 hours.Having had an explanation provided of how these tiers work, I have found that it would take 3 upgrade cycles(so 6 years) from now to able to migrate from a SIM-only to a flagship device on a full provision contract. Were I to take this concept to my employer’s executive board, I would expect to be asked to avoid being hit by the door on the way out, and to hand in my office pass as I leave the building.

Upgrade offered but not honoured | iD Mobile Community

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