I've been on a SIM only contract for several years, using a phone which is now out of support. I checked in the app, and was offered an upgrade to a phone package that looked like it was worth taking, so filled in all the details, including CC details for the initial payment. Email and texts received stating the order is bring processed.
Next day I get an email asking me to call the sales line, as there is an issue with the order. Initial comment was that there is no stock of my chosen phone colour, so is black okay. "Not an issue, I'll take the black - can you confirm when it will be shipped?" Now all of a sudden, they have to cancel that order, but I can go for a much lower specification phone instead - which one would I like? "Pardon? What is going on here?"
Eventually got to the bottom of this apparent bait-and-switch scam. ID do not allow upgrades that more than double your monthly cost, for "reasons", so all I can do is take out a new contract, with all the nonsense that is documented elsewhere on here. Can anyone explain how this company operates with these arcane nonsensical restrictions on customer changes?
