Upgrade processed, now told i have to cancel and reorder

Grysbal · 2025-12-12T15:05:48+00:00

As the title states, completed an upgrade via live chat. Email received stating order processed. Payment taken from account (not a pending transaction).Days later, no sign of phone. Spent an hour on live chat to be told my eligibility has expired and I must cancel and reorder. When querying the payment already taken, I'm told to contact Carphone Warehouse?Awful experience.So now I need to start a chargeback with my bank and shop around for a new phone. Anyone thinking of upgrading, I'd advise looking elsewhere.

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