Upgrade restrictions - not offering phone I require

Tom1967 · 2025-12-31T16:22:07+00:00

I have just tried to upgrade my SIM only contract to a Samsung S25 Ultra and have been told I am not eligible for this phone.This is despite having 2 phone contracts and a SIM contract on my account, this seems a ridiculous stand.Is it necessary for me to.leave ID to get the phone I would like, as I would rather leave than sign up for a contract I wasn't happy with.I hope you can help

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