I recently upgraded both my phones to Samsung Galaxy S25 with 500Gb data per month at a cost of £29.99 each.One of thr plans is showing 500Gb per month at £29.99 but the other is showing 100Gb per month at £29.99 per month.I have just received both phones and want this sorted before I open them. I have been on to Live Chat 5 times and every time I have gotten through to an agent I have either been left on hold for in excess of 30 minutes with nil response or kicked out of the chat and had to start again.I have kept all emails and chat transcripts but I am at a loss of where to go next as the live chat is not serving its purpose.

@Jonesy316Ok if you've not received confirmation from sale's or IDMobile has actually cleared this matter up by end of day, I'll forward this matter to be escalated. I totally get that you're in limbo and want to be sure you get what you actually order.Please once again call sale's and explain you don't want to commit to a contract that you did not order before it get to messy.Joe

Upgrade to 500Gb per month but plan now says 100Gb per month

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