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Jk070999
New
 Contributor

Hi, my name is James.

 

i spoke to live chat today. I’m currently on a sim only and can’t upgrade till August. I am told that when I upgrade that because my plan is £19.99 I would only be able to upgrade to a device of that airtime/data value or less??? That can’t be right????

5 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2882 replies
  • May 9, 2025
Jk070999 wrote:

I am told that when I upgrade that because my plan is £19.99 I would only be able to upgrade to a device of that airtime/data value or less???

This is incorrect. 


Jk070999
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • May 9, 2025

They said that due to my initial credit check and I’m in a sim only I couldn’t just choose and phone I’d be restricted. And that I wouldn’t qualify for a top end hand set


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • May 10, 2025

Hi ​@Jk070999  that is quite likely I’m afraid. You can contact our Sales Team nearer the time to discuss your options on 0207 1391 397.


Jk070999
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • May 10, 2025

So once I upgrade to a phone after 6 months… fast forward two years when that contract ends… would I still be bound to the same restrictions on my upgrade in two years? Or can I choose any phone I want after that?

 

 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • May 10, 2025

It would depend on your plan and payment history ​@Jk070999 

Our Sales Team would be able to advise you further at the time, but it is possible you will be able to opt for a higher tier handset.