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Urgent Help Needed - Upgrading/Plan Changes

H
New
 Contributor

I went onto the iD mobile website and purchased an iD mobile Pay Monthly SIM (Upgrade) from my current plan. However, when I placed my order I never received a confirmation email of my purchase or any updates of my plan change.

This led me to head into the iD mobile app on my phone and went into Change My Plan which is where I was able to instantaneously upgrade to my new plan £12 a month (100GB, Unlimited Text/Calls).

I am worried that I will be charged twice on my Direct Debit date when the time comes. What should I do?

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • July 4, 2025

    Hello ​@hiyuuqt 

     

    Thanks for getting in touch. 

     

    Have you checked your junk/spam folders for any email from us regarding the original order?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
 Contributor
    • hiyuuqt
    • Author
    • New
 Contributor
    • 1 reply
    • July 4, 2025
    Natalie W wrote:

    Hello ​@hiyuuqt 

     

    Thanks for getting in touch. 

     

    Have you checked your junk/spam folders for any email from us regarding the original order?

     

    Natalie 

    Yes, I checked it yesterday and I received an email saying the order has been accepted. However, will I get charged twice because I placed an order on the website and then upgraded my plan via the app too. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4929 replies
    • July 5, 2025

    Hey there ​@hiyuuqt, have you received two separate order confirmations for two separate plans please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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